FAQs

To facilitate your search, we have collected some of the most frequently asked questions below about the company and your rug. If you happen to not find the answer you were looking for feel free to get in touch with us at info@nanimarquina.com

Where are nanimarquina rugs produced?

A deep respect for craftwork is one of our fundamental pillars. All of our rugs are produced in India, Pakistan, and Nepal, countries with a great tradition in the production of handmade rugs, where we have skilful weavers who are masters of the oldest techniques.

Each rug preserves and gives life to its beautiful culture of origin, in addition to displaying the unique stamp of the people and hands that have worked on them.

Day by day we develop strategies to improve the lives of artisans. Since 2008, we have granted part of our volume of purchases to the NGO Care & Fair to ensure that their sons and daughters have access to education.

Is there a specific cleaning treatment for my rug?

In order to extend the lifecycle of our products, we offer an anti-stain treatment to ensure that your rug lasts much longer with less maintenance. You can watch the video here. This treatment will have an additional cost per square meter, contact us here.

For the professional sector, we also offer a series of nano-technology treatments that will improve rug properties in regard to the most common problems in the contract field. Check all treatments here.

How do I clean my rug?

In order to preserve the rug, we recommend following advice:

1 Vacuum frequently

2 Treat stains as quickly as possible before they dry.

3 Take the rug to a specialized dry cleaner only if necessary.

If you already have a nanimarquina rug, check the symbol that appears on the label located on the backside.

You can also download the complete guide, in which you will find more details about the care of your rug and what to do in regard to specific stains.

Are nanimarquina rugs suitable for high-traffic areas?

The resistance of the rug will depend on the weaving technique and the fibres with which each model is produced. We have more than 30 years’ experience working on improving the quality of our rugs so that they are suitable for projects that will receive a high level of foot traffic. That is why we invest in international certifications: download the certification table.
If you are working on a project and have more questions, do not hesitate to get in touch at info@nanimarquina.com

Where can I view your rugs in person?

We have a list of stores where you can see a selection from our catalogue. Go to the menu Stores and you should find your closest dealer. If you do not find any point of sale near you, send us an email and we will try to help you.

Special requirements for your rug

It is very common to have specific needs such as concealing a cable from a table or a specific size for your space. We put at your disposal an extensive catalogue of customizable services. Send us an email with your specifications and we will contact you as soon as possible

Does my rug have a guarantee?

Our products have a two-year guarantee in the case of manufacturing defects. Improper use or maintenance work is not covered by this guarantee. Claims will only be accepted with the purchase receipt.