1. How do I clean my rug?

2. How do I know which is the best measurement for my space?

3. Is there a specific cleaning treatment for my rug?

4. Where are nanimarquina rugs produced?

5. Are nanimarquina rugs suitable for high traffic areas?

6. Where can I see your rugs?

7. Do you have any special requirements for your rug or space?

8. What warranty does my rug have?

9. Can I buy a rug from the official website?

10. Can I order a custom size rug?

11. What can I do with my old rug?

12. What is the difference between a hand made and machine made rug?

13. How long will my rug last?

1. How do I clean my rug?

For a good conservation of the carpet we recommend following the following general recommendations:

1. Vacuum frequently.
2. Act as quickly as possible on the stains before they dry.
3. Take the carpet to specialized dry cleaners, only if necessary.
If you have any other questions, consult our cleaning and care section or download our cleaning guide where you will find all the details on caring for your rug and what to do in case of each type of stain.

2. How do I know which is the best measurement for my space?

We have prepared a guide with tips to help you choose the perfect rug for your space.
Go to the Measurement Guide page to find recommendations and some basic rules.
And if you still have questions, book a free virtual appointment with our carpet expert now. Book your appointment here .

3. Is there a specific cleaning treatment for my rug?

In order to extend the life cycle of our products, we offer our clients an anti-stain treatment so that your carpet lasts much longer with less maintenance. You can watch the video here. This treatment will have an additional cost per square meter, contact us here.
As a novelty, we have launched an anti-COVID treatment, suitable for all models and with a duration of 2 years, it helps to generate healthier spaces.
For the professional field we also have a series of nanotechnological treatments that will improve the properties of the carpets in the face of the most common problems in the contract field. Check all the treatments here .

4. Where are nanimarquina rugs produced?

Respect for crafts is one of our fundamental pillars. All our rugs are produced in India and Pakistan, countries with a long tradition in the production of artisan rugs, where we have weavers who master the oldest techniques.
Each rug preserves and gives life to its beautiful culture, in addition to having the unique seal of the people and the hands that have worked them.
Day by day we develop strategies to improve the lives of artisans. Since 2008, we have given part of our purchase volume to the NGO Care & Fair to ensure that their sons and daughters have access to an education.

5. Are nanimarquina rugs suitable for high traffic areas?

The resistance will depend on the technique and fibers with which each model is produced. We have the experience of more than 35 years working on improving the quality of our carpets so that they are suitable for projects with a lot of traffic. That is why we invest in international certifications: download the certification table.
If you are working on a project and have more questions, do not hesitate to contact us here .

6. Where can I see your rugs?

We have a list of stores where you can see a selection from our catalogue. Click here to find the stores closest to you. If you cannot find any point of sale near you, send us an email and we will try to help you.

7. Do you have any special requirements for your rug or space?

It is very common to have specific needs such as the passage of a cable from a table, a specific size for your space. We put at your disposal an extensive catalog of customizable services. Send us your case by email and we will contact you as soon as possible.

8. What warranty does my rug have?

Our products have a three-year guarantee in case of manufacturing defects as long as there has been no misuse or maintenance. We will only accept claims that are accompanied by your original sales receipt.

9. Can I buy a rug from the official website?

For now, the purchase is only available in Spain. Therefore, we only deliver to mainland Spain, Balearic Islands and Canary Islands. If you would like to purchase one of our rugs, we recommend you to visit our store map to check your nearest store or you can fill out our contact form with your request.

10. Can I order a custom size rug?

Yes, all our designs can be made to measure, always taking into account the pattern of the design. In order to request the customization of a rug, go to the product page and click on the "Other sizes" tab and fill out the form. Once we receive your request, we will review it and make a quotation for your approval before producing it.

Please note that since it is custom made, it cannot be returned.

11. What can I do with my old rug?

If you no longer need your rug, don't just throw it away! We have a Rug Recycling Guide with some more eco-friendly options for disposing of your rug. Check it out here.

12. What is the difference between a hand made and machine made rug?

Our rugs are made individually on traditional hand-looms operated by artisans. No mechanical aids are used during the weaving process, with the exception of the hand tufted technique which uses a gun operated by one of our craftsmen. By making our rugs by hand, they can have a natural organic variation, valuing their imperfections.

Machine-made rugs are more likely to look "perfect" but lack unique character, while individual weaving techniques give hand-tufted rugs their distinctive character, like the beauty marks of a truly unique work of art.

13. How long will my rug last?

Our rugs are highly durable, but require maintenance to keep them looking good. You can expect one of our rugs to last for decades, as long as they are properly cared for, well maintained and used in a suitable environment.