Online Sales Terms and Conditions

The following Terms and Conditions of Sale apply to making and processing purchases through the use of the website www.nanimarquina.com. By placing an order in our online store, the Client confirms that he has read, understood and accepted these Terms and Conditions of Online Sale, as well as the Terms and Conditions of use of the Web, the Privacy and Data Protection Policy and the Cookies policy.

You are informed that www.nanimarquina.com is an electronic commerce website owned by NANI MARQUINA SL (NIF B-58468521) with address at carrer Església 10, 3ºD, 08024 - Barcelona, ​​registered in the Mercantile Registry of Barcelona, ​​Volume 24.155 , Folio 95, sheet B-65.175.

In order to place an order through the Web, the User or Client must be of legal age (18 years or older) with the necessary capacity to act, and must be the final client. The making of any purchase or contracting of services through this website by minors is prohibited.

1. Information and data of the owner

Nanimarquina reserves the right to modify at any time the characteristics of the products or services that appear on the Web, as well as the commercial offers presented at any time.

Nanimarquina will process all the information provided by the User in accordance with our Privacy Policy. For more information click here .

2. Products

2.1 Description and characteristics of the products

Each product is accompanied by the following data:

--- Article name.

--- Item pictures.

--- Description of the article.

--- Composition.

--- Approximate delivery time.

--- Price (VAT included)

--- Product customization (color, measurements, etc.)

The photographs showing the products are provided as an indication. The differences between the photographs and the products can only be minimal and do not affect the essential characteristics of the products. The color of the products displayed on the Website may differ from the actual color of the product.

2.2. Description of nanimarquina products

Handmade rugs, being a handmade product, may have small, unavoidable variations in terms of measurements and color compared to the original model.

The maximum variation in size that a rug can suffer is 5% of its total size. The decrease or increase can affect both the width and the length of the carpet.

The yarns used to make the rug are occasionally held together by tiny threads, which can appear on the rug's surface due to friction during use, such as when vacuuming. They are an inherent quality of the rug due to the artisan process and the hand-spun natural wool. If necessary, the threads can be hidden by using a crochet hook to pull them towards the bottom of the rug, out of sight.

Due to the natural characteristics of some fibers, carpets tend to leave abundant fluff. Frequent vacuuming is recommended. For its maintenance and cleaning, it is recommended to follow the detailed instructions on the label on the back and in the brochure that accompanies the carpet. More information here .

We recommend rotating the position of the rug to avoid possible fading effects from prolonged exposure of the rugs to sunlight.

The shading or water effect can appear in short-pile rugs, made with the hand tufted or hand loomed techniques.

This effect is due to movement due to the different inclination of the pile or to the pressure exerted by the packaging system and disappears with use and care of the rug. It is not a manufacturing defect and does not alter the quality of the product or affect its durability. Nanimarquina will not accept any claim that is related to the effect of water.

High pile rugs, due to the length of the pile, these rugs can shed more fluff than usual for some time. Vacuum regularly. As the suction could stretch the threads, in case of loose threads, even with scissors.

The rugs in the Bicicleta collection are made manually with recycled materials; for this reason, an exact correspondence in size and appearance between the pieces is not guaranteed. Its appearance of wear and relative dirt is typical of products made with recycled materials.

The color of the rugs, applied to materials such as wool and subjected to ambient light conditions, may change with respect to the color of the original samples. In no case is there a total guarantee of chromatic fidelity.

Please note that color stability is not guaranteed when dyeing vegetable fibers and may cause shade differences.
All rugs are handmade, which means that their color may vary slightly from the samples shown in the catalogue. These variations do not represent manufacturing faults, nor do they affect the quality or durability of the product.

Due to the type of paper used to print this catalogue, slight color differences may be noticed between the images and the original color of the rugs.

The formalization of an order implies the acceptance of these conditions and are not considered manufacturing defects, so the return will not be accepted.

23. Product availability and offer coverage

All orders for products are subject to their availability and, in this sense, if there are difficulties regarding their supply, or if there are no items left in stock, we reserve the right to provide you with information about quality substitute products and equal or higher value that you can order. If you do not wish to order these substitute products, we will refund any amount you may have paid.

The products found on the Website are available for sale online exclusively in Spain (Peninsula and Balearic Islands only), as well as in our Own Showrooms in New York and Barcelona or in distributors accredited as official Nanimarquina distributors.

We invite you to visit your nearest Official Distributor in the Store Map section.
We reserve the right to withdraw any product from the Web at any time and/or to remove or modify any material or content from it. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the order confirmation.

We will not be responsible to the User before any third party for the fact of withdrawing any product from the Web, regardless of whether said product has been sold or not, removing or modifying any material or content on the website.

2.4. Refusal to process an order

We reserve the right to withdraw any product from the Web at any time and/or to remove or modify any material or content from it. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the order confirmation.

We will not be responsible to the User before any third party for the fact of withdrawing any product from the Web, regardless of whether said product has been sold or not, removing or modifying any material or content on the website.

2.5. Purchase procedure

1. The items to be purchased must be selected and added to the shopping cart by clicking on the corresponding "Add to cart" button.

2. The shopping cart will contain the name of the selected item, photograph, unit price, quantity and the price (including taxes, not including shipping or assembly costs). In the shopping cart, the Client must indicate where the product must be sent and choose the shipping method. Shipping and assembly costs will depend on the place selected for delivery.

3. The order form will request the client's personal and billing information, as well as the delivery information and the method of payment. These data will be incorporated into our database in order to be able to process the order and facilitate new purchases at nanimarquina.com.

4. Once the purchase order has been completed, and before the order is shipped, a summary will be presented identifying the items purchased, their total price (transport and taxes included) and shipping information. The order must be confirmed by clicking on the "Buy" button, which will be enabled once the general conditions of sale have been accepted.

5. Purchases will be paid by credit or debit card, through PayPal for the total amount or Aplázame for installment payment.

2.5.1. Prices, currency and taxes

For Iberia and Europe, the prices on this website are shown in Euros. The Client will always know the price and the characteristics of the items offered prior to their acquisition, these being detailed and determined on this website. For nationals, prices in Euros include 21% VAT.
For the rest of the countries, the price is reflected in dollars and may vary depending on your geographical location, taking into account our rate.

2.6. Payment method and security

In order to provide maximum security to the payment system, nanimarquina.com uses the secure payment gateway of Verified by VISA, Mastercard Securecode and PayPal. In this sense, the confidential payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution or managed directly in PayPal's secure portal.

For payment with Visa and MasterCard cards, nanimarquina only accepts CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, it will connect with the issuing bank, which will request that you authorize the operation using a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

2.7. Payment postponed

If the Client wishes to make the payment by deferred payment, he must accept the Terms and Conditions of the payment service provider.
Likewise, the Client must accept that their data is transferred for this purpose based on our Privacy and Data Protection Policy.

The user accepts that all their personal data will be fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties that had to access the files for the good end of the contract.
--- Up to 36 months of financing.
- Minimum to finance €100 up to €2,500.
--- APR interest rates to be applied to the Client depending on what the client indicates.

2.8. Offers and promotions

Special offers, promotions or discounts that may exist at any time will be valid until the indicated date or until the end of stocks according to each offer or promotion.

As a general rule, discounts will not be cumulative with those of other promotions unless otherwise indicated.

3. Customer service and after-sales service

Our customer service department has an after-sales service to solve any problem you may have with our articles, through which fast and efficient attention is offered to our consumers.

Please write to us through the contact form or by sending an email to info@nanimarquina.com.

4. Nullity and inefficiency of the clauses

If any clause included in these General Conditions of Online Sale were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these general conditions in everything else, considering such provision totally or partially as not included.

5. Events beyond our control

Nanimarquina will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed under a contract, the cause of which is due to events beyond our reasonable control ("Cause of Force Majeure").
The "Causes of Force Majeure" will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include in particular (without limitation) the following:

--- Strikes, lockouts or other industrial action.

--- Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not), or threat or preparations for war.

--- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

--- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

--- Inability to use public or private telecommunication systems.

--- Acts, decrees, legislation, regulations or restrictions of other governments.

--- Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

Nanimarquina's compliance obligations under any contract will be suspended during the period in which the "Cause of Force Majeure" continues, and the terms to comply with the corresponding obligations may be extended while the "Cause of Force Majeure" lasts. Nanimarquina will use all reasonable means at its disposal to end the Force Majeure Event or to find a solution through which we can fulfill our obligations under the Contract despite the Force Majeure Event.