To make your search easier, we have compiled some of the most common frequently asked questions about the company and the maintenance of our products. If you do not find the information you were looking for, do not hesitate to contact us at info@nanimarquina.com

1. How do I clean my rug?

For a good conservation of the rug we recommend following the following general recommendations:

1. Vacuum frequently.

2. Act as quickly as possible on the stains before they dry.

3. Take the carpet to specialized dry cleaners, only if necessary.

If you have any other questions, consult our cleaning and care section or download our cleaning guide where you will find all the details on caring for your rug and what to do in case of each type of stain.

2. How do I know which is the best size for my space?

We have prepared a guide with tips to help you choose the perfect rug for your space.
Go to the Size Guide page to find recommendations and some basic rules.
And if you still have questions, book a free virtual appointment with our rug expert now. Book your appointment here .

3. Is there a specific cleaning treatment for my rug?

In order to extend the life cycle of our products, we provide the customer with an anti-stain treatment so that your carpet lasts much longer with less maintenance. You can see the video here . This treatment will have an additional cost per square meter, contact us here.
As a novelty, we have launched an anti-COVID treatment, suitable for all models and with a duration of 2 years, it helps to generate healthier spaces.
For the professional field we also have a series of nanotechnological treatments that will improve the properties of the carpets in the face of the most common problems in the contract field. Check all the treatments here .

4. Where are nanimarquina rugs produced?

Respect for craftsmanship is one of our fundamental pillars. All our rugs are produced in India and Pakistan, countries with a great tradition in the production of artisan rugs, where we have weavers who master the oldest techniques.
Each rug preserves and gives life to its beautiful culture, in addition to having the unique seal of the people and hands that have worked on them.
Day by day we develop strategies to improve the lives of artisans. Since 2008, we have donated part of our purchasing volume to the NGO Care & Fair to ensure that their sons and daughters have access to an education.

5. Are nanimarquina rugs suitable for high traffic areas?

The resistance will depend on the technique and fibers with which each model is produced. We have more than 35 years of experience working to improve the quality of our carpets so that they are suitable for high-traffic projects. That is why we invest in international certifications: download the certification table.
If you are working on a project and have more questions, do not hesitate to contact us here .

6. Where can I see your rugs?

We have a list of stores where you can see a selection of our catalog. Click here to find the stores closest to you. If you do not find any point of sale near you, send us an email and we will try to help you.

7. Do you have any special requirements for your rug or space?

It is very common to have specific needs such as running a cable from a table, a specific size for your space. We put at your disposal an extensive catalog of customizable services. Send us your case by email and we will contact you as soon as possible.

8. What warranty does my rug have?

Our products have a three-year warranty in case of manufacturing defects as long as there has been no misuse or maintenance. We will only accept claims that are accompanied by your original sales receipt.

9. Where do you ship?

Currently, sales are only enabled in Spain (including the Peninsula, Canary and Balearic Islands, Ceuta and Melilla). To check shipping types, see our Shipping and Returns page.

It is not possible to purchase from nanimarquina.com in other countries at the moment. We recommend you consult our Store Locator to find the store closest to you.

10. Can you pay in installments?

Yes, we collaborate with Aplazame to make installment payments. Once you process your order, select the Aplazame payment method to be redirected to their website. There, you can select how many payments you want to make (between 4 and 36) and the annual equivalent rate (APR) will be calculated.

The maximum amount to use this payment method is €6,000.

11. Can I customize the size of a rug?

Yes, all our designs can be made to measure, always taking into account the design pattern. To request customization of a rug, go to the product sheet and in the "Other measurements" tab, click on filling out the form. Once we receive your request, we will review it and make a quote for your approval before going into production.

Keep in mind that when it is personalized, it cannot be returned.

12. What can I do with my old rug?

If you no longer need your rug, don't just throw it away.
Check out our recycling guide, which includes some greener options to manage your carpet correctly. Check it out here .

13. What is the difference between handmade rugs and those produced by a machine?

Our rugs are individually made on traditional hand-powered looms by artisans. No type of mechanical aid is used during the weaving process, except for the hand tufted technique which uses a gun that directs one of
our artisans.

By making our rugs by hand, they can have an organic natural variation, taking advantage of their imperfections.

Machine-made rugs are more likely to look "perfect" but lack unique character, while individual weaving techniques give handmade rugs their distinctive character, like the marks of beauty of a truly unique work of art. .

14. How long can a rug last?

Our rugs are highly durable, but require maintenance to keep them looking good. You can expect that one of our rugs can last for decades, as long as they are properly cared for, well maintained, and used in a suitable environment.

15. My uneven rug arrived with a ripple at the top. Is this a manufacturing defect?

No, it is not a manufacturing defect. Irregular shaped rugs manufactured with the hand tufted technique usually present this type of wrinkles and marks due to being rolled up for transport. These wrinkles and marks are temporary.

To remove visible marks, vacuum the carpet moving the pile in different directions. With the help of the vacuum cleaner, the hair is lifted and recovers its initial state.
You can also use the help of an iron by applying steam to the wrinkle from the back. We recommend using a cloth between the mat and the iron to prevent damage.
Afterwards, the carpet needs to be curved and folded to the other side to shape it until the wrinkle is finally removed. Repeat the process until the wrinkles and marks disappear.

16. Can samples be requested?

Yes, this service is currently available in Spain through nanimarquina.com by going to the product sheet of the one you are interested in and selecting "Sample 18x18cm" from the measurements drop-down menu. You can choose up to 5 samples.

17. Does the sample have to be returned when a standard size rug order is to be processed?

No, you don't need to return it.

18. Will my sample money be refunded if I order a standard size rug?

Yes, once you have processed your sample order you will receive an email with a discount code to process your order for a standard size rug in which the total of your sample order will be refunded.